UP Vanity is truly a great online store to work with...my experience from communications with their agent, to deliveries is exceptional. usually I am hesitant to order furniture or heavy products online without seeing it personally, but the way they handled my requests , working with me in even little details, accommodating all my custom made specifications was beyond my expectations. They were able to handle all my inquiries promptly and professionally, supporting their work with drawings and measurements for the vanity and the LED Lightings . I have ordered Luxury Bath Vanity Set, Gray, Striped Panel with Led Mirror and rear cabinets, and it came on time with no delay as they promised from the beginning and with no damage to any of them . They were so keen to make sure that everything is going smoothly even after the deliveries and during the installation process. I am so glad to work with UP Vanity and their professional staff who made my entire experience with them so exceptional, and definitely this will not be my last experience but rather will be the beginning of long lasting collaboration and communication. Thank you UP Vanity for your amazing Customer Service and here I have to give credit to their wonderful agent Aurora who worked with me patiently and professionally and thank you as well for the high quality of your products.
Overall, I was pleased with my vanity selection, and the service provided by UpVanity. I purchased and installed the "modern offset vanity" (see attached picture of my installation). Of course, not being able to see the actual product before I purchased, I was concerned about what I might actually receive. The vanity is as shown in the on-line photo, and the quality is excellent. The vanity itself is solidly built with high quality "soft close" drawer hardware, and the sink, mirror, and cabinet are also well constructed and look as shown in the on-line photos. Everything arrived in a timely manner as promised after I placed the order, and I was very impressed with the way the vanity and other parts were packed and crated. UpVanity took much care to ensure that everything would arrive without damage. There were quite a few email notes back and forth before I was satisfied that I understood all of my options and exactly what I was getting, but the online customer service representatives were very helpful, polite, and timely. My one critique of the process is that I wish there was a service option to actually talk to one of the customer service representatives rather than just Email. I believe much time and uncertainty could have been avoided with one or two phone calls. Other than that, I'm happy with how it all went!
It is very easy to customized the sink and the vanity top to match my tiles. I really appreciate the help from the customer service. Highly recommended and trustful company
The soft-close drawers make my morning routine more peaceful. Sturdy build quality, though assembly took longer than expected.
Quality craftsmanship with modern touches creates a truly commendable piece that made installation a pleasure.
A simple but effective design that combines minimalist aesthetics with open storage, perfectly complementing my decor. The shipping was a bit delayed, but that’s hardly a deal-breaker.
